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How to complete Identity Verification?

Go to Account > Identification. Upload your ID and complete facial verification.

Why are withdrawals suspended?

Withdrawals are temporarily disabled after password resets or 2FA changes for 24 hours.

My deposit has not arrived yet. What should I do?

Blockchains can be congested. Please check the network confirmations using your TxID.

Is P2P trading safe?

Yes. We use an escrow service. The crypto is held until the seller confirms receipt of payment.

I lost my Google Authenticator (2FA).

You can reset your 2FA by clicking "Security" in your profile or using the "Reset 2FA" tool.

What are the trading fees?

Standard trading fees are 0.1% for both Maker and Taker. VIP users enjoy discounted rates.